Effective Date: 1st June, 2025
Sudarshan Security Services Pvt. Ltd. (also referred to as "Sudarshan ", "Sudarshan Security", "us", "we" or "our") operates the www.sudarshansecurity.com.np website and related digital services (the “Service”). This Privacy Policy explains how we collect, use, store, and disclose personal data when you use our Service or engage our security services.
By using our Service or communicating with us, you agree to the collection and use of information in accordance with this Privacy Policy. Any terms used here have the same meaning as in our Terms & Conditions unless specified otherwise.
Collection of Information
We collect information that helps us provide professional security services, respond to inquiries, manage contracts, and improve our operations.
Types of Data We Collect
Personal & Business Information
When you request a quote, sign a service agreement, or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Company/Organization Name (if applicable)
- Service Site Address (Province/City/Location)
- Billing details (as required for invoicing)
- Communication records (messages, calls, emails)
Service & Operational Data
To deliver and manage security services, we may collect or create records such as:
- Visitor log details shared by a client site (if applicable)
- Incident/occurrence reports and shift reports
- Access control entries and site instructions
- Photos or documents you provide for verification or reporting
Usage Data (Website/App)
We may collect information such as your IP address, browser type, device details, pages visited, time spent, and diagnostic data to improve our website and user experience.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website and understand how it’s used.
Examples of cookies:
- Session Cookies (to keep you logged in during a session)
- Preference Cookies (to remember your settings)
- Security Cookies (to help protect the Service)
How We Use Your Data
- To provide and maintain our services
- To respond to inquiries and provide quotations
- To manage contracts, billing, and client support
- To coordinate deployments, supervision, and service quality
- To monitor, audit, and improve operational performance
- To detect, prevent, and address technical or security issues
- To comply with legal and regulatory obligations
Sharing & Disclosure of Data
We do not sell your personal data. We may share data only when necessary, such as:
- With your consent
- With service providers (e.g., hosting, IT support) under confidentiality obligations
- To comply with legal obligations or lawful requests
- To protect the rights, safety, and property of Sudarshan, our clients, or the public
- To investigate fraud, misuse, or security incidents
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and operational requirements. Retention periods may vary depending on the type of record (e.g., contracts, incident reports, support requests).
Data Security
We use reasonable administrative, technical, and physical measures to protect your data. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed and stored in Nepal and, in some cases, in other locations where our service providers operate (for example, cloud hosting). We take reasonable steps to ensure appropriate safeguards are in place.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps to remove it.
Your Rights & Choices
Depending on applicable laws, you may request access, correction, or deletion of your personal data, or object to certain processing. To make a request, contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Effective Date.”
Contact Us
Email: info@sudarshansecurity.com.np
Address: Sudarshan Security Services Pvt. Ltd., Hospital Road, Itahari, Sub-Metropolitan City, Ward no.9 Sunsari, Nepal